Customer
Support & Service
Onboard Systems offers a rich variety of web-based tools to help customers manage their relationship with us. We remain committed to seamless customer service excellence as we continue to integrate the Onboard Systems customer portals.
Our customer portals provide a simplified interface that enables transactional ease and greater access to customized information.
You can find contacts and links below. If you need more guidance in choosing the right resource, you can use our support lookup tool.
Support Offerings
24/7 access to
Technical Publications and Service Bulletins through our Support Portal.
Account Information
Request a quote for parts and services, ask for status updates on pending orders, inquire about previous order and invoices, request warranty service and more by logging into the Support Portal.
Customer Self-Help
Access our Knowledgebase by logging into the Support Portal by typing your question or issue in the search box.
Supplier Information
Visit our Distributor page for information about our suppliers, or log into the Support Portal to order parts.
Service & Repair Information
Log into the Support Portal to request service, repairs, or view technical documents for your products.
Customer Support
To reach Customer Support for any questions or inquiries, please log into the Support Portal or send an email. These are monitored Monday–Friday, 8:00 a.m. through 5:00 p.m. PT (UTC+8).
Field Technical Support
To reach Field Services for any questions or inquires, or to access Tech Pubs, please log into the Support Portal or send us an email. These are monitored Monday–Friday, 7:00 a.m. WET (UTC+1) through 5:00 p.m. PT (UTC+8).
